When people think of social media marketing, they normally think or either pay per click types of advertising within the social media websites, or simply of creating a business page and promoting it to gain likes / followers and build up a community etc. These are both great forms of social media marketing but there is often one very important aspect that people forget to consider.
Social media is a place for consumers to discuss a product / service or company with friends and family. Often this information can also be seen by people that follow the company and may not know the writer of the comment. It is very important to read comments made about your business and proactively respond to positive and also negative comments. A negative comment can have more than 5 times the impact a positive one can and therefore it makes sense to act on these. It may be that the person has made a mistake in which case you need to confirm this in a public response (always making sure you are friendly and professional) but if the person has a valid point then do not be afraid to admit that you are disappointed in the service they have received and will ensure that the situation is rectified. People can be very forgiving and will often not be put off by a company who admits that they had a problem but that it has been resolved and that is very proactive in sorting out any issues that arise.
No matter what industry you are in, the internet houses a whole host of avenues for marketing techniques. One increasingly effective marketing method is based around the trade services such as building carpentry and plumbing. These types of tradespeople can be marketed on review based websites such as Myhammer, ratedpeople and checkatrade.
These websites allow customers to leave feedback regarding services and read and rate tradespeople after receiving their services. This is a fantastic marketing idea for tradespeople who have a great customer satisfaction reputation even if they charge a little above the average costs as most people will be willing to pay a little more for a builder/plumber with a great reputation.
Internet marketing for any industry that allows customers to post feedback is a great advertising tool and shows that you have confidence in the service your business provides. It also allows a method of dealing with any negative feedback as on these websites you can reply to customer comments to show that you also offer great customer service if clients aren’t 100% satisfied.
Social media can be great for targeted marketing campaigns, having your advert appear at the side screen of your targeted audience, however this can be quite costly as is a very direct form of advertising that may not suit all businesses.
For many start up companies advertising is much about brand awareness as the promotion of any particular product or service. It’s said that generally you have to see something new at least 3 times before it will actually stick in your mind so for brand recognition purposes setting up a free page for your business could be a good place to start. The page needs to be quite simple explaining who you are and what you do then once you have invited as many people as possible to ‘like’ your page add updates every few days to ensure it appears in peoples news feeds.
A great idea to promote your brand is to offer a competition to people for ‘sharing’ your page, or for leaving you a review on the social media website, this will encourage others to look at your page increasing your audience.
SEM stands for Search Engine Marketing and covers a range of topics from Searching Engine Optimisation (SEO) to Pay per Click (PPC) and much in-between.
If you want your website to perform well on the search engine results pages (SERPS) then you need to ensure that you have a level of Search Engine Marketing that is correct to the current level of competition and the results you hope to achieve.
You can carry out certain elements of online marketing yourself, even with little knowledge but this can be risky and can actually end up being detrimental to the rankings of your site.
I would strongly recommend that you take advice from a specialist marketing agency who will be able to assist you with the process and advise you on what they think you need to do in order for the website to perform well.
Budget is always the main issue when it comes to marketing, so you need to have an idea of what you wish to spend and be aware of the restrictions you may face if the budget is particularly small.
LinkedIn can be a powerful marketing tool if used correctly. LinkedIn is a social media sites that allows professional people to join a network of similar professionals or local businesses.
Unlike other social media sites, it is predominately used by companies and individual professional people looking to expand their clientele or business contacts, you do not often find posts and updates relating to personal dramas and situations that are happening to a person.
It can be a great way to meet new people and keep in touch with what is happening in your industry or area. Many businesses gain quite a number of customers through LinkedIn networking and often by just having an active presences on their.
It is often a bit of a numbers game, build up a network of people and share your expertise and company details with them. Some companies will use LinkedIn to find another company that can a supply a service or product that they need.