Many businesses rely a lot on their websites. It may be that your website is the only way of selling goods or products to the public, especially at the moment with restrictions still in place. IF your website goes offline, this can have a very detrimental effect on your business and you need to ensure that you get it back up and running as soon as possible.
The first thing to check is that your internet is working. This may sound obvious, but often people think their website is down as it will not load but haven’t realised that their internet is actually down.
If you host your own website then you need to get in touch with your hosting company. If you have your website through an agency then you should log the issue with them. It is important to say that the issue is urgent and that you are potentially losing sales or enquiries. The hosting company will usually be able to do some basic checks to see if they issue is something their end. It may be that the server in which your site is hosted has crashed or has been taken offline for maintenance. If this is the case, a simple reboot could fix the issue. If you have recently had some updates done or changes on your website or to the content management system, then this may be what is causing the site not to load. Try and reinstate an earlier version of the site using a previous back up and see if that fixes the problem. If it does then you can go through the changes / updates you made one by to see which one it is that is causing it to crash.